Customer Incivility and Moderating Effects on Employee Well-Being

Posted on Friday May 05, 2017

Custom service is a daily interaction for some working class individuals. Current research suggests that negative customer-employee interactions are actually harmful for the employee’s psychological well being, causing negative health effects, stress, and emotional exhaustion. Cognitive...

Organization Innovation Fitness

Posted on Tuesday May 02, 2017

Looking forward to hearing from Laszlo Gyorffy this evening at USF, hosted by the USF’s MSOD program. Come and meet Laszlo, President of the Enterprise Development Group, with over 20 years of experience. Based on Laszlo’s work with pioneering enterprises in Silicon Valley and around the...

Effect of Capacity Management Strategies on Employees’ Well-Being

Posted on Monday April 24, 2017

In this study, the authors addressed whether, and to what extent, different capacity management strategies (CMS) can produce significant effects on well-being of employees (WBE) by influencing job hazard and employees’ sense of fatigue, with a particular focus on frontline employees in...